Shipping policy

Delivery Areas

Visio Nova Group delivers throughout South Africa and selected Southern African countries where applicable.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Certain products may have longer lead times due to import schedules, stock availability, or supplier requirements.

Where applicable, estimated lead times will be communicated to customers.

Shipping

Shipping costs are calculated based on destination, weight, and dimensions of the order.

Customers will receive tracking information once their order has been dispatched.

Delivery Delays

While we strive to ensure timely delivery, Visio Nova Group cannot be held responsible for delays caused by courier companies, customs clearance, weather conditions, strikes, or other circumstances beyond our control.

Inspection Upon Delivery

Customers should inspect all goods upon receipt and notify us within 48 hours of any shortages, damages, or discrepancies.