Refund policy

Refund & Returns Policy

Returns

Customers may request a return within 7 days of receiving their order, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items

The following items may not be returned unless defective:

• Special-order products
• Custom-made products
• Products damaged through misuse

Defective Products

If a product is found to be defective upon delivery or during the applicable warranty period, customers should contact Visio Nova Group immediately.

We may arrange for inspection, repair, replacement, or refund in accordance with the Consumer Protection Act of South Africa.

Refunds

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider and banking institution.

Return Shipping

Unless the return is due to a defective product or an error on our part, return shipping costs will be the responsibility of the customer.

Contact

For returns, refunds, or warranty claims, please contact:

Email: gerhardt@visionova.co.za
Email: christiaan@visionova.co.za